Safe trading, always.
Velxo is committed to providing a safe, fair, and transparent marketplace. Here's how we protect our community.
Velxo is NOT a gambling platform
Velxo is a peer-to-peer marketplace for gaming digital assets. There are no loot boxes, no random chance mechanics, and no gambling of any kind. All transactions are fixed-price, transparent, and escrow-protected.
Our safety principles
Age Verification
Velxo requires all users to be at least 16 years old. We actively review accounts and remove underage users from the platform.
Transparent Pricing
All fees, commissions, and charges are clearly disclosed before any transaction. No hidden costs, ever.
Fraud Prevention
Our escrow system and moderation team actively protect buyers and sellers from fraudulent listings, account recovery scams, and bad actors.
Player Wellbeing
We encourage healthy gaming habits. Velxo is a marketplace, not a gambling platform — no loot boxes, no random chance mechanics.
Education First
We publish guides, safety tips, and scam alerts to help our community stay informed and trade safely.
Support Access
Our support team is available 7 days a week. Any user can report a concern, dispute an order, or request account help at any time.
Our commitments to you
- We will never facilitate or encourage addictive spending behavior
- We enforce strict seller guidelines to prevent deceptive listings
- All disputes are handled fairly and transparently by human moderators
- We respond to all safety reports within 24 hours
- We cooperate with authorities when fraud or illegal activity is reported
- We maintain a safe and respectful platform for all ages 16 and above
Report a safety concern
If you encounter a scam, underage user, harassment, or any safety issue on Velxo, report it immediately.
Report NowNeed help?
Our support team is here 7 days a week. Contact us for any platform concern or question.
safety@velxo.shop