Privacy Policy
Last updated: March 2025
1. Information We Collect
We collect your email address, name, and order history when you create an account. We also collect anonymous page view data to improve our service. We do not collect payment card information — all crypto payments are processed by NOWPayments.
2. How We Use Your Information
We use your information to process orders, deliver products, send order confirmations, and provide customer support. We may send promotional emails if you opt in. You can unsubscribe at any time.
3. Data Security
All inventory credentials are encrypted with AES-256-GCM before storage. Passwords are hashed using bcrypt. We use HTTPS for all communications. We take security seriously and regularly review our practices.
4. Data Sharing
We do not sell your personal data to third parties. We share data only with service providers necessary to operate our platform (email delivery, payment processing). All providers are bound by confidentiality agreements.
5. Cookies
We use session cookies for authentication and localStorage for wishlist and cart functionality. We use anonymous analytics to understand how visitors use our site. No third-party tracking cookies are used.
6. Your Rights
You have the right to access, correct, or delete your personal data. To exercise these rights, contact us at support@velxo.shop. We will respond within 30 days.
7. Data Retention
We retain your account data for as long as your account is active. Order history is retained for 2 years for legal compliance. You can request account deletion at any time.
8. Contact
For privacy questions, contact us at privacy@velxo.shop or via our Discord server.